Retail Fulfillment Supervisor

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Location: Haverhill, MA

Directly and through department subordinates, oversees all order fulfillment functions.

Essential Job Duties:

  • Manages Project Coordinators and is responsible for retail installation ordering department
  • Ensures order fulfillment, scheduling, and recovery order fulfillment and scheduling
  • Ensures department is properly trained in job duties and safety
  • Uses proprietary software to maintain install and order verification schedule to achieve maximum capacity/efficiency
  • Resolves customer issues and delivers very satisfied customer experience
  • Must be able to identify issues proactively and a good Problem Solver

Educational/Experience Requirements:

  • Bachelors Degree
  • Construction knowledge
  • Industry experience
  • 3-5+ years of Management experience

Essential Skills and Attitudes Required:

  • Detail oriented
  • Mathematical skills
  • Intermediate/advanced computer skills; calculator skills. Knowledge of Word, Excel, Outlook, the Internet
  • Verbal and written English communication skills
  • Reasoning and problem solving skills
  • Interpersonal
  • Organizational skills
  • Customer satisfaction skills
  • Good management skills
  • Ethical, Adaptable, Detail and Team Oriented
  • Professional in behavior and appearance
  • Able to work 40+ hours per week
  • Ability to prioritize, Dependable and Punctual
  • Maintain high level of quality and quantity of work and a positive attitude
  • Ability to drive personal vehicle
  • Valid Driver's license

While performing the essential duties of this Job, the employee is regularly required to stand and lift; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to walk and reach with hands and arms. The employee is regularly required to ascend and descend stairs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee will comply with Pella's "Keys to Success". Employee may participate in the cross training of their peers.

Note:Company Job Descriptions list essential job duties, skills, attitudes, and requirement for each position and do not include all duties, etc. which may be part of a position or assigned to a position within the company. Job duties may be changed or added to at any time, at the sole discretion of management.

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